American Insurance Management Services, Inc. (with its affiliates, TWKA, collectively referred to as “AIM”) recognizes the concerns about protecting the privacy of information provided by general users of our websites, online locations, apps and services.
NOTE: AIM’s Notice of Privacy Practices under HIPAA governs how medical information about you may be used and disclosed by AIM.
We receive a number of different types of information about you, including:
The information that’s required when you sign up for the site, as well as the information you choose to share.
Required information such as your name, email address, birthday, and gender. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Usernames and User IDs, which are a way to identify you on American Insurance Management Services. A User ID is a string of numbers and a username generally is some variation of your name.
“Public Information” which means the information you choose to make public, as well as information that is always publicly available.
Information posted to a group chat or moderated session and information kept within a one on one session.
Parties processing the data
AIM is a “DBA” used by American Insurance Management Services, Inc. who runs the site and keeps the Data.
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example or payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.
- How We Collect InformationAIM collects information through your online and offline general interactions with AIM and the Sites, such as:
- Signing up for an email newsletter through the Sites;
- Signing up for community education classes or other events;
- Filling out an online submit form to request an appointment or for an AIM representative to call you back
- Email signup forms filled out at community education classes, AIM facilities, or at an event;
- Entering an AIM survey, sweepstakes, contest or giveaway;
- Contacting AIM customer service or support, or providing feedback;
- Making an online, in person or telephone purchase of a class or other non-medical services from AIM;
- Registering for an online account;
- Transacting business with AIM;
- Visiting or browsing the Sites and/or third party websites or apps.
We also may acquire information from other sources (such as offline records or publicly available information) and from vendors and other third parties, some of which partner with AIM or with an ad display network utilized by AIM. Non-personally identifiable information also may be obtained by these other sources from inferences based upon the sites you visit, third party data, information you share on other websites, social media platforms and applications, or demographics derived from profiles or accounts that you create, to the extent permitted in their privacy policies.
2. What Information We Collect
AIM may collect the personally identifiable information that you give to us in connection with your general interactions with AIM. Personal information you provide may include:
- Your name, home address, email address, and phone number and comments;
- Order history and preferences for services and product offerings;
- Employer name and work address;
- Financial information;
- Social security number;
- Date of Birth;
- Payment information, such credit or debit card number or other payment method;
- Billing and shipping information;
We also may collect or acquire non-personally identifiable information, such as:
IP address, general geographic location such as the city from which your computer or device is connecting to the Internet, web browser type and version, operating system, the type of computer or device you use to connect to the Sites or third party websites and apps, or other technical information about your visit to the Sites; links clicked, webpages requested and visited, timestamps, or other navigational information about visits to the Sites such as your activities while visiting the Sites and the content you access or view, websites you visit prior to and after visiting the Sites, and information regarding your Internet location when you see AIM’s ads and whether you click on such ads, and information regarding your age, gender and interests with respect to products and services.
We may disclose your personally identifiable information or otherwise use such information to communicate with you if required or permitted to do so by law or in the good-faith belief that such action is necessary to: (i) conform to legal requirements or comply with legal process or any governmental request; (ii) protect and defend the rights or property of AIM or its affiliated companies, licensors, or licensees; (iii) enforce the Membership and Subscription Agreement applicable to your use of the Website; or (iv) protect the personal safety or interests of AIM’s employees, other users of the Website, or members of the public in urgent circumstances. We may also disclose any of your personal information to law enforcement or other appropriate third parties in connection with criminal investigations, investigation of fraud, infringement of intellectual property rights, or other suspected illegal activities, or as otherwise may be required by applicable law (but shall not disclose where disclosure is prohibited by applicable law), or, as we deem necessary in our sole discretion, in order to protect the legitimate legal and business interests of AIM.
INFORMATION PROVIDED TO OUR THIRD PARTY INDEPENDENT CONTRACTORS
You may disclose information directly to our business associates through your use of www.Acutecaretriage.com. Our business associates will be bound to certain privacy requirements imposed by us contractually. In addition, many of our business associates will be bound by certain privacy requirements imposed by law and/or the regulatory authority of such business associate professions. Nevertheless, we assume no responsibility or liability for the actions of such business associates with respect to the collection or use of your information in violation of such business associates contractual, legal, or professional requirements. If you have a question or concern regarding a business associate’s privacy practices, please discuss such question or concern directly with the business associate and notify us at info@AIMserv.com if you believe that the business associate is purposely violating or neglecting any applicable privacy requirements.
If you provide personally identifiable information to AIM through the Sites, we may be able to connect non-personally identifiable information such as your IP address to you.
- “Demographics and Interest Reporting” to analyze information regarding the interests and demographics of users of the Sites. AIM uses such non-personal information in the same manner as other non-personal information as described below.
- “Remarketing with Google Analytics” to place ads on other sites directed to people who visited the Sites.
- “Google Display Network Impression Reporting” to report how people’s interactions with AIM’s ads relate to their visits to the Sites.
You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser at http://tools.google.com/dlpage/gaoptout?hl=en You can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by changing the ad settings at:
3. How We Use Information We Collect
- Providing you with access to your online account
- Improving your web experience;
- Completing purchases of or registering your participation in community education classes and other events;
- Emailing you to confirm or remind you of purchases or participation;
- Administering surveys, sweepstakes, contests or giveaways (for instance, to deliver a prize you may have won in a contest);
- Sending you information via e-mail or postal mail about our services, appointment reminders, offers and news that may be of interest to you;
- Respond to your communications, communicate with you about our services, provide you with customer service and support, and attend to tasks relating to your transactions with AIM.
We use non-personally identifiable information to improve the Sites, enable Site features and enhance our services.
For example, we may analyze how our Sites are used to:
- Improve the browsing experience for the Sites;
- Analyze the performance of the Sites and diagnose problems;
- Administer the Sites;
- Carry out internal operations.
Your non-personally identifiable information also may be used to analyze and develop advertisements and advertising campaigns provide you with special offers and promotions and determine the effectiveness of same.
AIM also may use your non-personally identifiable information to present you with targeted content and advertisements (including on third party websites and apps) based on your past visits to the Sites and your non-personally identifiable information collected over time by us and third parties, optimize and determine the effectiveness of content and advertisements, analyze your interactions with the content and advertisements you are presented with, and how these interactions relate to your visits to the Sites. Some of our third party partners participate in the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising and allow consumers the ability to opt-out of targeted advertising based on web activity tracking. For more information regarding the foregoing, please Click Here or visit http://www.aboutads.info/choices/. Please note that you still may receive standard advertisements from us and targeted advertisements from third parties after clicking the link following the instructions provided therein. You may need to re-click the link and follow the instructions provided therein if you delete cookies or other Collection Technology or use a different computer, device or browser.
Information collected through the Sites and other aspects of our business may be stored and processed in the United States or in any other country in which we or our affiliates or agents maintain facilities. By using the Sites and AIM’s general services, you expressly consent to any such transfer of information outside the United States.
The use of the collected Data by American Insurance Management Services
We use non-identifying and aggregate information to better design our Web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our Web site, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you.
American Insurance Management Services use non-identifying and aggregate information about responses to the clinical outcome assessments (personal assessments), and the frequency of the utilization of the American Insurance Management Services service. These efforts enhance program evaluation.
The anonymous and aggregated data also be published through various media platforms/academic journals. No personal identifying information will be tied to the results, and American Insurance Management Services will not share anything that could be used to identify your account or your private information.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
We store data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.
We may enable access to public information that has been shared through our services.
We may allow service providers to access information so they can help us provide services.
IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyze and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.
Certain information is needed to provide you with services, so we only delete this information after you delete your account.
Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.
Upon request we provide site visitors with access to a description of information that we maintain about them. American Insurance Management Services.com uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone number below.
For content that is covered by intellectual property rights, like photos and videos you specifically grant American Insurance Management Services.com a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with American Insurance Management Services.com (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.
When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
Protecting the Privacy of your fellow American Insurance Management Services Users
During your use of American Insurance Management Services.com services, you will not send or otherwise post unauthorized commercial communications (such as spam) on American Insurance Management Services.com.
You will not collect users’ content or information, or otherwise access American Insurance Management Services.com, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission:
You will not upload viruses or other malicious code.
You will not solicit login information or access an account belonging to someone else.
You will not bully, intimidate, or harass any other User.
You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
You will not provide any false personal information on American Insurance Management Services.com, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.
Copyrights- Ours and Protecting Other People’s Intellectual Property Rights
Portable Electronic Devices
The American Insurance Management Services Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees, may still apply. You provide all rights necessary to enable users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on American Insurance Management Services.com, as well as your name and profile picture.
Your Use of Your Personal Data
If an AcuteCareTriage.com User utilizes the Site to publish or otherwise share Personal Data with third parties, he or she assumes full responsibility: the User states possession of the right to communicate or disclose personal data to third parties, and that they have received prior information thereto, thus relieving the Site of all responsibility for their improper use following disclosure or dissemination.
- Disclosures to Third Parties
We may share personal information with our affiliates and third parties such as our service providers whom we engage to perform services on our behalf, such as:
- Shipping or delivery services;
- Payment processors or billing services;
- Consultants or affiliates.
We also may share personal information:
- As required by law or to comply with law enforcement or other government agencies;
- To protect the rights, safety, or property of AIM or others;
- To establish or exercise our legal rights or defend against legal claims;
- To protect against threats, illegal activities or fraud;
- With a third party or successor in the event of any reorganization, merger, sale, joint venture, assignment, or disposition of all or any portion of our business or operations.
AIM may use and share non-personally identifiable information with third parties for a variety of purposes including, without limitation, marketing and promotional services for AIM; website evaluation; remarketing, data analysis; and/or to perform the other tasks described in Section 3 above. We also may de-identify personally identifiable information (remove information that could be used to identify a person) and share it in aggregated form with third parties, advertisers and business partners to analyze usage, demographics or interests, improve our products or services, improve user experience, or for similar purposes. We will not re-identify such data and we will ask our contracting parties to agree to keep the data in its de-identified form.
- Cookies and Other Collection Technology
A cookie is a piece of data stored on your computer. When you visit the Sites, your web browser may store cookies on your computer or device, or your computer or device may be exposed to other technologies such as web beacons, pixels, gifs or tags (“Collection Technology”), which will better enable you to navigate the Sites upon return and will collect certain information about you. You may use the Sites even if you choose to reject or delete the cookies or other Collection Technology; however, some features of the Sites may not work properly with cookies or other Collection Technology disabled. Cookies or Other Collection Technology also may be used by any third party websites for which a link is placed on our Sites.
We also may work with other companies who use tracking technologies, including cookies or other Collection Technology, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to the Sites and about your interaction with our communications, including advertising and emails.
Social Networks and American Insurance Management Services
These services allow the web site to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorization by the user.
Cookies and Use Thereof on American Insurance Management Services.com
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or other electronic devise (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.
Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with a better user experience.
Clinical Assessments: Questions from clinical scales that measure mental health and well-being. Clinical assessments vary by condition.
Data/results: The quantitative scores that are based on responses to questions in the assessments.
General Location: The location of the state and city, but NOT address/place of residency.
Personal identifying information: Name, address, credit card number
We try to keep American Insurance Management Services.com safe, but you use it at your own risk. We are providing American Insurance Management Services.com as is without any express or implied warranties. We do not guarantee that American Insurance Management Services.com will be safe or secure. American Insurance Management Services.com is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.
We strive to create a global community with consistent standards for everyone, but we also strive to respect local laws. You consent to having your personal data transferred to and processed in the United States. If you are located in a country embargoed by the United States, or are on the U.S. Treasury Department’s list of Specially Designated Nationals you will not engage in commercial activities on American Insurance Management Services.com (such as advertising or payments) By content we mean anything you post on American Insurance Management Services.com that would not be included in the definition of information. By data we mean content and information that third parties can retrieve from American Insurance Management Services.com or provide to American Insurance Management Services.com through Platform. By post we mean post on American Insurance Management Services.com or otherwise make available to us (such as by using an application). By use we mean use, copy, publicly perform or display, distribute, modify, translate, and create derivative works of.
Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Therapist and the User, keeping only non-decimated “file” copies for reference in case of legal dispute of by court order as we are required to under Federal Laws for period up to seven years. File retention protects both the User and the Therapists safety. The data will be protected at high levels of security and privacy, and should the user use a pseudonym, will not include their real name in the conversation records.
American Insurance Management Services is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.
American Insurance Management Services reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.
This Privacy notice was last updated on August 19, 2017 and is deemed effective as of this date.
- Do Not Track Mechanisms
At this time, AIM is unable to universally respond to a “Do Not Track” or other “opt-out” mechanism that has been activated by a user through their web browser and, except as otherwise provided herein, does not alter its policies if a user activates same.
- Your Opt-Out Choices
If you subscribe to our email newsletter, you may opt-out by following the instructions contained within the email or by calling us at 1-833-888-3246.
If you would like to update your mailing information or want your name and address removed from AIM’s marketing direct mailing list you can give us a call at 1-833-888-3246.
- Children’s Privacy
Children under the age of 13 are prohibited from using the Sites, without a parent or guardian. If you are a parent or guardian and believe that AIM may have inadvertently collected personal information from your child, you may contact AIM at info@AIMserv.com or 1-866-228-5111 and request that your child’s personal information be deleted.
- Data Security
We have taken reasonable technical and operational precautions in order to protect personal information stored by AIM from unauthorized access, misuse or loss. Our security procedures are monitored regularly and updated in line with technological progress.
No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of AIM to intercept or access transmissions or private communications unlawfully. While we strive to protect personal information, neither AIM nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk.
AIM is not responsible for the AIMs and omissions of any third parties.
You may have the opportunity to follow a link on the Sites to other websites operated by third parties that may be of interest to you. AIM endeavors to link only to reputable websites related to your areas of interest. Because these other websites may not be hosted or controlled by AIM, we are not responsible for the privacy practices of those websites or the content provided thereon.
- California Immunization Registry
AIM may share your immunization or tuberculosis (TB) screening test records with the California Immunization Registry (CAIR), a statewide, secure and confidential database of patient immunization information. The CAIR is used by health care professionals, agencies, and schools to keep track of all shots and TB tests you take, and can provide proof about immunizations needed to start child care, school, or a new job. If you do not want your immunization or TB records to be shared with other registry users, please fax or email the “Decline or Start Sharing/Immunization Information Request Form,” available on the CAIR website at http://cairweb.org/cair-forms/, to the CAIR Help Desk at 1-888-436-8320 or CAIRHelpDesk@cdph.ca.gov
- Your California Privacy Rights
If you are a California resident and have provided personal information to AIM, you are entitled by law to request certain information regarding any disclosure that may have been made by AIM to third parties of personal information for their direct marketing purposes. To make such a request, send an email specifying that you seek your “California Customer Choice Privacy Notice.” Please allow thirty (30) days for a response. AIM is required to respond to only one request per customer each year, and is not required to respond to requests made by means other than through the above email address.
We will not share your personal information with third parties for their direct marketing purposes if you request that we do not do so. You may make such a request by sending us an email at info@AIMserv.com.
When contacting us, please indicate your name, address, email address, and what personal information you do not want us to share with third parties for their direct marketing purposes. Please note that there is no charge for controlling the sharing of your personal information or for processing this request.
If you have questions about AIM’s privacy practices, you may contact us at info@AIMserv.com, 1-833-888-3246, or AIM’s corporate offices, located at 1313 N. Milpitas Blvd, Suite 210, Milpitas, CA 95035.
MEDICAL DISCLAIMER: IF THIS IS A MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL EMERGENCY PERSONNEL (911) TO GET PROMPT MEDICAL ATTENTION. DO NOT RELY ON ELECTRONIC COMMUNICATIONS FOR ASSISTANCE IN REGARD TO YOUR IMMEDIATE, URGENT MEDICAL NEEDS. AIM’S EMAIL ADDRESS IS NOT DESIGNED TO FACILITATE MEDICAL EMERGENCIES. AIM CANNOT GUARANTEE RESPONSE TIMES IF YOU CHOOSE TO EMAIL AIM IN THE EVENT OF A MEDICAL EMERGENCY.